Job Information
NTT America Solutions, Inc. Senior Networking Technical Services Systems Integration Specialist / Technical Lead in Bangalore, India
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Networking Technical Services (TS) Systems Integration Specialist/ Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge.
What you'll be doing
Key Roles and Responsibilities:
Interact with clients on site and remote to meet more complex requirements of a solution.
Escalate unresolved problems and issues to the relevant third parties.
Delegates lower complexity tasks to engineers and technicians.
Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
Write reports and proposals and complete and maintain project documentation.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Act as coach and mentor to more junior Implementation Engineers and Technicians.
Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
Included in complex design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.
Engage vendors for priority escalations or bugs found during deployments
Knowledge, Skills and Attributes:
Deep understanding and appreciation of technical design and business principles
Demonstrates solid project fundamental and administration ability
Sound project fundamentals which are demonstrated in the execution of installations and other assignments
Demonstrate customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Academic Qualification and Certifications:
Bachelor's degree or equivalent in Information Technology or Computing or related
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.
Cisco Dev Net certification
Required Experience:
Advanced work experience in technical implementation engineering, specific to Networking technologies
Advanced experience engaging with clients and conducting presentations
Advanced report writing experience
Advanced good project management experience
Advanced experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Advanced experience in diagnosis and troubleshooting
Workplace type :
Remote Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.