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Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Hands-on experience on security operations centre. SIEM monitoring by using near real time correlation devices for effective incident response.

• Building Advanced use cases for all event sources to closely monitor all assets in banking environment.

• Configuration of UEBA Profiling for Infrastructure users across organization.

• Involved in Reconstruction of session for Forensic analysis.

• Analysis of Bank Threat Hunting across all IT assets and Providing Trend analysis on monthly and quarterly basis.

• Additional Job Description Additional Career Level Description: Knowledge and application:

• Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.

• Uses evaluation, judgment, and interpretation to select right course of action. Problem solving:

• Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.

• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction:

• Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.

• Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters. Impact:

• Impacts short to medium term goals through personal effort or influence over team members. Accountability:

• Accountable for own targets with work reviewed at critical points.

• Work is done independently and is reviewed at critical points.

• Job Families for Job Profiles

• Managed Services Engineering

• Worker Sub-Type1 item selected, Contractor Internal (Fixed Term)

• Contractor Internal (Fixed Term)

• Time Type1 item selected, Full time

• Full time

• Remote Type1 item selected, On-site Working

• On-site Working

• Primary Location1 item selected, IND, Bangalore-South 1

• IND, Bangalore-South 1

• Primary Job Posting Location1 item selected, Bangalore, India

• Bangalore, India

• Additional Locations1 item selected, IND, Mumbai -West

• IND, Mumbai -West

• Additional Job Posting Locations1 item selected, Mumbai, India

• Mumbai, India

• Scheduled Weekly Hours

• Work Shift1 item selected, Rotating Shift (India)

• Rotating Shift (India)

• Preparing reports on daily basis and monthly basis to customer.

• Preparation of SOP’s for (Forensic Analysis,Backup,Incident response,BCP, Troubleshooting,)

• Providing flexible, around-the-clock (24x7x365) expertise to pre-emptively protect our Clients Infrastructure against known and Emerging Threats through rigorous monitoring of security incidents generated by diverse security devices followed by timely review and assessment of the situation, and possible escalation to the client.

• Coordination with support team to define various Use-cases and fine-tune existing correlation rules to reduce false positive tickets and configure the various Log sources/multiple devices, s etting up Dashboard with SIEM and Flex Connector creation for un-supported devices.

• Creation of correlation & UEBA use cases in ESA engine w.r.t environment Traffic.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computers / Electronics (or demonstrated equivalent work experience) or M.E / M.Tech in Computers / IT / Electronics or PG in Computers / IT / Electronics.

• Mandatory Certifications: CISSP or CISA or CISM or PMP and Any SIEM Technical Certification from OEM.

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

• Required Experience:

• Total minimum 8 years of experience having 6 years of relative experience in IT Security.

• Seasoned Managed Services experience handling complex cross technology infrastructure.

• Seasoned experience required in Engineering function within a medium to large ICT organization.

• Seasoned working knowledge of ITIL processes.

• Seasoned experience working with vendors and/or 3rd parties.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.