Job Information
NTT America Solutions, Inc. MS System Engineer in Capellen, Luxembourg
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
What you'll be doing
MS System Engineer
As an NTT System Engineer you will:
Be part and work in synergy with the client's IT teams on their regular activities
Improve and perfect your knowledge and expertise in the "Run" phase
Work on “Build” projects adjacent to the “Run” day-to-day activities
Investigate incidents and issues on our client’s infrastructure
Participate in various additional project for NTT’s clients
Deliver impeccable service as part of NTT Luxembourg
EDUCATION, EXPERIENCE, SKILLS
Higher degree in IT or Computer Science (or past experience)
At least 1-2 years’ experience in the field
English speaking
You demonstrate : planning & time management skills, good verbal & written communication, ability to adapt, analyze problems, think innovatively, customer orientation
Knowledge or experience of IT, in particular, we appreciate if you have knowledge in any of the following:
Windows Server Management (Exchange, File Servers, ADFS, etc...)
VMware ecosystem
Active directory management, DNS, DHCP, GPO…
Microsoft O365 ecosystem
Backup systems (preferably VEEAM)
Monitoring tools experience (preferably Zabbix)
Linux Servers Management
Storage : vSAN, DELL Unity…
Nice to have's : Ansible, Azure technologies, Intunes, Defender, Multi-Factor Authentication (MFA), any other backup system
WHAT AWAITS YOU IN NTT LUXEMBOURG :
Working in a beautiful, lively and culturally rich European capital
You can choose to live in Luxembourg or on the borders of the country within reasonable commutable distance (France, Germany, Belgium)
A multicultural team of 30+ nationalities and a horizontal organizational structure
A full-time contract of unlimited duration
Company paid trainings to help further your career and stay up to date with latest technologies
An attractive salary tailored to your expertise level
A variable annual salary bonus
Other benefits: a company car, gas card, food allowance, a pension plan, mobile phone, company laptop & other
Workplace type :
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.