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The Senior Client Project / Programme Manager leads and directs concurrent client projects classified as standard or complex. They may also be involved in larger-scale programmes and responsible for delivery across domains, business areas, geographies and technologies. The primary responsibility of the Senior Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations). He/she may take responsibility for the management of projects and programmes within more complex/partnership accounts and collaborate and engage with senior members involved in programme delivery at the client site. In this instance, the Senior Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.

What you'll be doing

Key Roles and Responsibilities:

• Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective

• Engages with stakeholders to deliver projects from original concept through final implementation

• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client

• Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction

• Manages the delivery of the project/programme, including rigorous scope control and change management

• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client

• Documentation and management of risks and issues

• Ensures clear and concise communications to all stakeholders

• Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process

• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings

• Coordinates activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills and Attributes:

• Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion

• Ability to establish strong relationships with internal stakeholders and external clients

• Excellent client-centricity skills and ability to work at client sites

• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately

• Excellent written and verbal communication skills

• Excellent team-building skills and ability to work in high-pressure environments

• Ability to manage urgent and complex tasks simultaneously

• Good business acumen and commercial skills

• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed

• Decisive with good attention to detail ability

• Ability to promote project services to both internal stakeholders and external clients

• Competent in project change management

• Familiarity with the industry, domain, or technology related to the client's project

• Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information

• Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results

• Flexibility in working with different time zone

Academic Qualifications and Certifications:

• Advanced Project Management degree or equivalent with advanced related experience

• Relevant project management certifications preferably PMP

• ITIL certification is preferable

Required Experience:

• Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment

• Advanced client engagement experience

• Advanced demonstrated understanding of the project/programme life cycle

• Advanced demonstrated competency in project/programme change management

• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.