Job Information
NTT America Solutions, Inc. Desktop Support Engineer in Johannesburg, South Africa
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Client Service Desk Analyst is responsible for monitoring client network infrastructures, receiving, assigning, and coordinating the successful resolution of requests (incidents, service requests, and events) logged by clients on the relevant monitoring system. This role plays an important role in ensuring that a quality professional level of service is maintained and that clients are satisfied. This role requires judgment in resolving issues in specific situations or in making recommendations to resolve varied but similar problems.
What you'll be doing
Key Roles and Responsibilities:
Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
Triaging alerts and reporting of incidents
Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
Correlate data points and determine if an event or incident (i.e., security or network) has occurred
Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
Understanding of how DNS works for both legitimate and malicious purposes
Understanding network protocols and traffic flow in an enterprise environment
Ability to communicate clearly (both verbal and written)
Required to work, day and night shifts.
Academic Qualifications and Certifications:
High School Qualification
2-3 years' experience in IT-related position
A+ N+ Qualifications
Required Experience:
Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
Demonstrated client service experience
Demonstrated working experience in an IT helpdesk, support desk environment
Demonstrated experience working with help desk/ticketing software
Workplace type :
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.