Job Information
NTT America Solutions, Inc. Principal Digital Transformation Enablement Specialist in Johannesburg, South Africa
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Principal Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex to highly complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders.
What you'll be doing
Key Roles and Responsibilities:
Leads the development and driving of a clear generative AI strategy aligned with the organization's vision and business goals.
Identifies opportunities for generative AI and innovation across various departments and functions.
Works closely with cross-functional teams, including I&T, TIS, GBS, and other business or project teams, to ensure alignment and collaboration on digital initiatives.
Leads the implementation of generative AI technologies, tools, and platforms to drive operational efficiency and enhance customer experience.
Ensures seamless integration of new AI technologies with existing systems and processes.
Develops change management strategies to facilitate smooth transitions during generative AI initiatives.
Provides leadership and guidance to ensure employees embrace and adopt new AI technologies and practices.
Evaluates existing business processes and identifies opportunities for optimization, automation, and standardization using generative AI.
Leads process improvement efforts to drive efficiency and effectiveness throughout the organization using generative AI.
Utilizes data analytics and insights to make informed decisions and measure the impact of generative AI initiatives.
Collaborates with external partners, vendors, and solution providers to leverage their expertise and resources for successful generative AI implementation.
Oversees training programs to upskill employees in using new AI technologies, tools, and processes effectively.
Identifies and addresses potential risks associated with generative AI initiatives, including data security and compliance.
Defines key performance indicators (KPIs) and metrics to measure the success and impact of generative AI efforts.
Regularly reports progress to executive/senior leadership and stakeholders.
Knowledge, Skills and Attributes:
Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
Has a deep understanding of generative AI technologies and their potential applications in a business context.
Demonstrates strong leadership and people management skills, with the ability to inspire and motivate teams to achieve common goals
Possesses excellent communication and collaboration skills, with the ability to build strong relationships with internal and external stakeholders
Has a strategic mindset, with the ability to think creatively and develop innovative solutions to complex problems.
Demonstrates strong analytical and problem-solving skills, with the ability to make data-driven decisions
Has a strong understanding of change management principles and practices, with the ability to effectively manage transitions and drive adoption of new technologies and processes
Academic Qualifications and Certifications:
Bachelor's degree or equivalent in Information Technology, Business, or a related field
Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous
ITIL Foundation (minimum) or higher
SIAM – Service Integration and Management Foundation would be advantageous
Required Experience:
Significant proven experience in a similar role within a global Information Technology organisation
Significant proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.