Job Information
NTT America Solutions, Inc. Configuration and Asset Manager in Kingston, Australia
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Want to be a part of our team?
NTT are seeking a Configuration and Asset Manager, to join the team in Canberra (or Melbourne). This will see you play a crucial role in ensuring the continuous availability of mission critical networks for our client. Working closely with the Network Operation Centre (NOC), you will assist in coordinating and governing requests for changes to established baselines and approved configuration items, making sure that all changes introduced in the live production environments happen in an approved, controlled and coordinated manner to minimize disruption of services. Your expertise in Configuration Management Standard EIA649 and ITIL Service Asset and Configuration Management will be essential in adhering to standardized methods and procedures for efficient handling of all releases.
NB - you will need to be an Australian Citizen, with AGSVA NV1 Clearance (or the ability to obtain the clearance)
What you'll be doing
Working at NTT
Define and implement effective Configuration Management (CM) processes and procedures within the NTT ENMP program team.
Review change documents to ensure strict adherence to CM requirements and standards.
Manage the production and maintenance of software, documentation, and drawings, maintaining a centralized library for control.
Maintain accurate and up-to-date Status Accounting Records for all configuration items.
Build and deliver software and system verification baselines, ensuring thorough testing and validation.
Track and manage facility hardware and software configurations to maintain a comprehensive inventory.
Monitor licenses and installations of commercial off-the-shelf (COTS) hardware and software across locations.
Support all verification activities throughout the program, ensuring compliance with standardized procedures.
Administer the Program Configuration Control Board (CCB) and subordinate change boards, facilitating seamless coordination.
Establish and maintain site configuration baselines to ensure consistency and stability.
Coordinate and review proposed changes to established baselines, ensuring appropriate evaluation and approval processes.
Conduct audits of authorized changes and perform configuration audits for compliance and accuracy.
Provide support during NTT QA audits, ensuring adherence to quality standards.
Manage stakeholder relationships, proactively engaging with clients to address concerns and ensure effective communication.
Participate in strategic projects to govern asset and configuration management processes, evaluating and implementing new/improved systems for efficiency and effectiveness.
What will make you a good fit for the role?
NB - you will need to be an Australian Citizen, with AGSVA NV1 Clearance (or the ability to obtain the clearance)
Configuration Management Expertise: In-depth knowledge of Configuration Management Standard EIA649 and ITIL Service Asset and Configuration Management to effectively govern and manage assets and configurations.
Analytical and Problem-Solving Skills: Strong analytical and reasoning skills to interpret processes, policies, and complex data, enabling effective decision-making and problem-solving.
Effective Communication: Ability to present information clearly and concisely, fostering effective communication with internal and external stakeholders.
Stakeholder Relationship Management: Skill in establishing rapport and maintaining positive working relationships with various stakeholders, including clients and internal teams.
Proactivity and Attention to Detail: Proactive approach towards work with a keen eye for detail to ensure accuracy and precision in managing configurations and assets.
Client-Focused Orientation: Display client service orientation, understanding and meeting client needs while maintaining a focus on quality and delivery.
Leadership and Team Development: Ability to coach, mentor, and develop teams, fostering a collaborative and growth-oriented environment.
Strategic Project Management: Proficiency in working on strategic projects related to asset and configuration management, including evaluation, design, and implementation of new/improved systems.
Academic Qualifications and Certifications:
Bachelor’s degree in Systems Engineering or a related field, providing a solid foundation in IT systems and management. - Preferable
ITIL Foundation Certification, demonstrating expertise in ITIL Service Asset and Configuration Management best practices. – Desirable
Certification in Configuration Management Standard EIA649, showcasing specialized knowledge in industry-standard configuration management processes – Essential.
Relevant qualification focused on asset and configuration management processes, enhancing proficiency in the field. – Desirable
Proficiency in using Netbox and ServiceNow, or similar configuration management tools, for effective asset tracking and control. – Desirable
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.