Job Information
NTT America Solutions, Inc. Associate Director - Data Center Operations in Mumbai, India
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Manager, Critical Facilities Operations and Maintenance is a senior management role, responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximise customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Centre. This role is interacts with NTT employees, vendors, partners, contractors, and clients.
This senior management role is accountable for leading cross functional teams, fostering a collaborative and innovative team culture focused on achieving operational excellence.
What you'll be doing
Key Roles and Responsibilities:
Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data centre.
Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear, and chiller maintenance).
Ensures relevant teams works effectively to achieve required goals/objectives.
Manages budget, staff planning, relevant feedback, operational efficiency, etc.
Directly interfaces with Construction management team, contractors, and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems online.
Works with relevant teams to develop and track annual budgets.
Works with relevant teams to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
Conducts training with the relevant operations/maintenance teams on equipment, relevant procedures/processes.
Manages and maintains all training documentation.
Manages systems to avoid unplanned, customer-impacting outages.
Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
Participates in rotational on-call schedule to respond to emergency situations at the data centre.
Provides site leadership, implements training, and acts as both a coach and mentor to site employees.
May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
Performs other duties as assigned by leadership.
Regular, predictable attendance is essential for satisfactory performance.
Knowledge, Skills and Attributes:
Ability to be highly confidential
Ability to work in a team environment
Ability to manage stress and/or fast pace effectively
Knowledge of current NFPA Electrical, Fire and Life Safety and building codes
Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Excellent customer service skills
Excellent verbal and written communications skills
Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously
Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)
Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
o 12kV switchgear
o 480/277 and 208/120 volt electrical generation and distribution systems
o Diesel powered AC generator plants up to 3MW
o Static UPS systems
o Static switches
o PLC and relay logic controls
o Power monitoring systems
o Data centre power distribution and management systems
Has demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines
Ability to conduct power system capacity, safety and code compliance assessments
Ability to train the Critical Facilities Staff on systems and procedures
Ability to operate in and promote a rigorous process-driven, team environment
Ability to logically analyse and solve problems
Detailed oriented
Analytical thinking, problem solving, customer oriented, and commitment to quality
Excellent problem-solving skills
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Engineering or similar field required
Required Experience:
Extended experience in data centre and/or critical facilities
Proven experience managing and motivating critical facilities operations and maintenance teams/function
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.