NTT America Solutions, Inc. Jobs

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

EXPERIENCE

• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.

RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.

• Remote management and monitor Network Operations

• Queue Management - monitor ticket queues, ensure assignment/resolution and closure

• Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup

• Create MOP/SOP and plan Change Management process

• Work with Telecommunication Service Providers to resolve circuit problems.

• Provide Level 1 incident management support.

• Join customer troubleshooting calls to work with L2/L3 engineers.

• Plan and perform upgrade of firmware

• Work with hardware/software vendors to resolve problems

• Provide technical inputs for weekly/monthly customer service review reports

• Any additional task given to the incumbent from time-to-time based on business needs.

What you'll be doing

1.1.1 JOB DESCRIPTION

Job Title Engineer – Enterprise Network Operations

Department Engineering and Operations

Location Mumbai

Reporting Manager Network Operations

Job Type Full Time Shift Rotational Shift

1.1.2 PRE REQUISITES

• Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment

• Good technical experience on Cisco/HP/Aruba Platform Network solutions

• Technical hands-on experience with Infoblox and Meraki.

• Added advantage to have hands-on experience on Juniper.

• Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.

• Basic knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.

1.1.3 RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.

• Remote management and monitor Network Operations

• Queue Management - monitor ticket queues, ensure assignment/resolution and closure

• Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup

• Create MOP/SOP and plan Change Management process

• Work with Telecommunication Service Providers to resolve circuit problems.

• Provide Level 1 incident management support.

• Join customer troubleshooting calls to work with L2/L3 engineers.

• Plan and perform upgrade of firmware

• Work with hardware/software vendors to resolve problems

• Provide technical inputs for weekly/monthly customer service review reports

• Any additional task given to the incumbent from time-to-time based on business needs.

1.1.4 TRAINING AND CERTIFICATION TRAINING AND CERTIFICATION

• Cisco R&S, Wireless – CCNA

• Juniper - JCNIA

• CMNA (Certified Meraki Networking Association)

• ACSA (Aruba Certified Switching Associate)

1.1.5 EXPERIENCEEXPERIENCE

• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.

1.1.6 EDUCATIONEDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.7 OTHER SKILLSOTHER SKILLS

• Good communication skills - written as well as verbal

• Passion to work and learn new technology

• ITIL process - awareness.

Workplace type :

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.