Job Information
NTT America Solutions, Inc. Manager - Sales Operations and Enablement in Mumbai, India
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The primary objective of the Sales Operations and Enablement Manager is to operationally manage a team of functional individual contributors in enabling the sales force with relevant and valuable sales tools, processes, methods and training. This individual will provide support to internal stakeholders and direct reports in the achievement of their goals.
What you'll be doing
Key Roles and Responsibilities:
Assist the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training.
Act as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
Provide sales tools and methodologies that assist with the management of account opportunities, pipelines and forecasting efforts, ensuring accessibility and tool utility training.
Plans and organises multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
Improve sales performance through continuously evolving processes, technology and methodologies to meet deliverables.
Act as a change agent for sales initiatives by executing enabling activities such as tools, process and methods.
Identify and develop improvements to current processes and methods.
Provide the knowledge and skills that enable successful customer business outcomes.
Working with smaller sales teams and providing operational management to a team of functional individual contributors, implement sales onboarding, training and coaching.
Track sales metrics and manage accuracy, providing related reporting to the relevant stakeholders.
Provide sales process management support to sales teams.
Ensure the delivery of content and communication related to marketing and sales collateral and commercial messaging.
Work with internal stakeholders and benchmark external data to assist with the development of compensation plans.
Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.
Knowledge, Skills and Attributes:
A good understanding of the vast range of IT operations and NTT service offerings
Demonstrable knowledge and understanding of IT industry environment and business needs
Demonstrate operational team management and leadership skills and able to effectively manage the resources that report to them
Good collaboration skills and able to interact professionally
Good relationship building skills and knowledge of the client environment
Analytical in approach with good attention to detail
Ability to make sound decisions based on information / statistics
Understanding of the local sales environment and ability to grasp the challenges facing the sales force
Ability to identify trends and areas for improvement
Thorough understanding of solution selling concepts and solid knowledge on sales process design
Academic Qualifications and Certifications:
Bachelor’s degree
Relevant certifications
Required Experience:
Advanced demonstrable level of relevant experience in similar role within a related environment
Advanced previous experience operationally managing a sales operations / effectiveness team
Advanced experience dealing with stakeholders to influence sales
Advanced demonstrable experience in the sales operations / effectiveness management role
Advanced strategic and operational planning experience
Advanced with process engineering and management
Advanced systems experience
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.