NTT America Solutions, Inc. Jobs

Work Experience

Job Requirement:

• Knowledge on ITIL framework;

• Technical ability to provide 1st level network monitoring;

• Technical ability to provide basic fault finding and fault escalation;

• Good understanding of incident management activities;

• Good ability to follow and documented operational processes;

• Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP);

• Basic understanding of IOS and CatOS;

• Experience with ticket management and change request management systems;

• Experience with network monitoring / management tools/ analysis tools;

• Experience with liaising with carriers and vendors for faults; and

• Good communications and interpersonal skills.

• Day-to-day maintenance and backup.

• SLA Maintenance/ Management, monthly Uptime reports, bandwidth utilization reports & interface utilization/reporting of all the devices.

• Trouble shooting and debugging of Network and Application access issues.

• Incident management.

• Submission of periodical reports on the performance of the equipment’s and its review.

• SLA maintenance/management, daily, weekly, and quarterly interface utilization report, hardware report etc.

• Open for 24*7 Shift.

Qualification: B.E / B.Tech. / MCA with CCNA or equivalent certification

Desired Experience:

• Any Technical Graduate with hands on experience with networking, routing, switching is necessary with minimum 2+ years of experience.

• Network engineer with basic networking technology skills; Good understanding of cross platform technologies; and should be familiar with Cisco based technologies and products. (working hours 24x7, shift based)