Job Information
NTT America Solutions, Inc. Senior Associate Integrated Services Quality and Compliance Engineer in Mumbai, India
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The role of Senior Associate Integrated Services Quality and Compliance Engineer forms part of the Quality and Compliance Management (QCM) function within Integrated Services. This is a developing role responsible for providing QCM support to the Integrated Service Centre – APAC (“ISCA”) function in term of quality assurance in service deliverables and conformity towards international standard requirements.
This role provides support on compliance and risk related matters to the ISCA, ensuring quality services deliverables (internal and external) and adherence to NTT Group Policies, Standards, Procedures, Guidelines, and international standard requirement.
What you'll be doing
Key Roles and Responsibilities:
Develops, manages, and maintains the ISO management system framework and any associate activities to ensure meeting updated industrial/ISO Standard
Develops the templates/processes/procedures for the ISCA function
Plans and conducts regular internal audit according to the industrial/ISO standard to identify potential non-conformance and ensure the corrective and preventive measures in place and ready for external audits
Coordinates all internal parties for any external or customer audits, including ISO20001, ISO27001 and etc. to obtain continuous certification
Explores new external certification in the market to strengthen the ISCA reputation and competitiveness in the market
Develops, delivers, and coordinates the relevant awareness trainings/material to update and motivate all internal staff to ensure compliance and information security as an inherent component of daily work
Manages and maintains a ISCA Business Continuity Plan BCP and risk management
Coordinates with ISCA FG-Leaders to ensure an up to date BCP documentation
Coordinates with ISCA FG-Leaders to arrange annual BCP drill and consolidate the drill observations and reports
Coordinates with ISCA FG-Leader for risk registry follow-up/mitigation plan
Coordinates with FG-Leaders on all Group CISO and other NTT Group task assignments related to ISCA boundaries
Any ad-hoc task from Integrated Services leadership management and QCM function management
Knowledge, Skills and Attributes:
Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors
Focuses on providing standard professional advice and creating initial analysis for review
Solid knowledge of ISO 27001 and ISO 20000 standard requirements
Solid understanding of NTT Group policies, standards, procedures, and guidelines, experience in implementing ISO standards
In-depth knowledge of business continuity management framework and methodology
In-depth knowledge of quality management frameworks, compliance standards, and relevant certifications
Strong understanding of integrated IT services, solutions, and products
Excellent analytical skills and the ability to interpret data to drive informed decisions
Effective communication skills to interact with internal teams, clients, and regulatory authorities
Problem-solving abilities to address quality and compliance issues and develop solutions
Project management skills to implement process improvements and manage initiatives
Strong attention to detail and a commitment to maintaining high standards of quality
Change management expertise to drive continuous improvement initiatives
Academic Qualifications and Certifications:
Bachelor's degree or equivalent in Business, Quality Management, IT, or a related
Relevant quality/compliance certifications such as ISO 27001 and ISO 20000 etc.
Required Experience:
Moderate level of experience in quality management, compliance, or a related role within the IT services industry
Moderate level of experience in conducting audits, inspections, and quality assessments
Workplace type :
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.