Job Information
NTT America Solutions, Inc. TS Implementation Engineer (L2) in Petaling Jaya, Selangor Darul Ehsan, Malaysia
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
What you'll be doing
The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.Key Roles and Responsibilities:
Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
Take responsibility for problem resolution and troubleshooting.
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Compile and maintain project administration.
Conduct elementary presentations within the customer's organisation.
May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
Basic understanding and appreciation of technical design and business principles
demonstrates fundamental project management and administration ability
Display customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Academic Qualifications and Certifications:Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalentRequired Experience:
Basic work experience in a technical implementation engineering or similar role
Experience engaging with clients and conducting presentations
Basic project administration and documentation experience
Workplace type :
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.